Privacy Policy

Last Updated: May 17, 2025

Ensuring transparency regarding how we collect, use, disclose, and protect your personal information is a priority for TownCentre. This Privacy Policy outlines our commitment to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), reflecting our dedication to safeguarding your privacy as an e-commerce platform operating in Australia.

1. What Personal Information Do We Collect?

Gathering essential information to facilitate your shopping experience, we collect:

• Names, email addresses, and phone numbers provided during account creation or checkout.
• Shipping addresses and postal codes for order fulfillment.
• Payment details, such as credit card numbers, processed securely via Stripe.
• Browsing data, including IP addresses and cookie information, to enhance site functionality and personalize your experience.

Providing this information is optional, though necessary for order processing; refusal may limit access to certain services.

2. How Do We Collect Your Personal Information?

Collecting data through:

• Direct submission via our website forms during registration, checkout, or customer support interactions.
• Automated means, such as cookies and tracking technologies, to analyze site usage and improve services.
• Third-party sources, like payment processors or marketing partners, with your consent where required.

We ensure collection is lawful and not unreasonably intrusive, aligning with APP 3.

3. Why Do We Collect, Hold, Use, and Disclose Personal Information?

Utilizing your information for:

• Processing and delivering your orders, including coordinating with merchants.
• Communicating updates, promotions, or support, with an option to unsubscribe.
• Improving our platform through analytics and user experience enhancements.
• Complying with legal obligations, such as tax reporting or fraud prevention.

Disclosure may occur to merchants, payment processors (e.g., Stripe), or regulatory bodies, adhering to APP 6.

4. Overseas Disclosure

Transferring data overseas to:

• Payment processors like Stripe, with servers potentially in the USA, ensuring compliance with Australian privacy standards via contractual agreements.
• Analytics providers, with data anonymized where possible.

We take reasonable steps to ensure overseas recipients comply with APP 8.

5. Security of Your Personal Information

Protecting your data with:

• Encryption for payment transactions and data storage.
• Secure server infrastructure and regular security audits.
• Access controls limiting data handling to authorized personnel.

Despite these measures, no method is entirely foolproof; we address breaches per the Notifiable Data Breaches scheme.

6. Access and Correction

Empowering you to:

• Request access to your personal information or request corrections by contacting us at privacy@towncentre.com.au.
• Receive a response within 30 days, subject to legal exceptions under APP 12.

7. Complaints and How to Contact Us

Addressing concerns by:

• Submitting complaints to privacy@towncentre.com.au, with a commitment to resolve within 30 days.
• Escalating unresolved issues to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us at:

• TownCentre
• 123 Main Street, Sydney, NSW 2000
• Email: privacy@towncentre.com.au
• Phone: +61 2 1234 5678

8. Cookies and Tracking Technologies

Informing you about:

• Use of cookies to enhance functionality and track usage, with an option to manage preferences via browser settings.
• Third-party cookies from analytics and advertising partners, detailed in our Cookie Policy.

9. Changes to This Privacy Policy

Updating this policy periodically, with notifications posted on our website and effective upon posting, reflecting changes in law or business practices per APP 1.

10. Your Consent

By using TownCentre, you consent to this Privacy Policy. Continued use after updates signifies acceptance of revised terms.